Now you can cancel your ticket with a phone call | Fusion - WeRIndia

Indian Railways is launching several processes and procedures for the comfort of its passengers. Now, it is set to introduce the facility to cancel a confirmed ticket with ease. The facility is going to start from April.

It is a nightmare for many passengers to cancel confirmed tickets as they have to reach the counters within the stipulated time. It is a waste of time and the process is also complex. A hassle free facility is set by Indian Railways for their passengers to simplify the cancellation of confirmed tickets. With this new facility, those who want to cancel their confirmed tickets can just call to Railways for cancellation. They can call to 139 to give details of their confirmed tickets after which they will receive a one-time password (OTP). Passengers then need to reach the counter on the same day and get claim refund by disclosing their OTPs to the specific persons.

Railways has been modifying several of its old procedures on booking tickets, refunds, availability of berth, fare etc. Passengers see the changes in refund rules as a nightmare since they need to reach the counter within a given time to get a refund otherwise they will lose the money. Furthermore, the ticket cancellation charges has doubled to avoid the unnecessary booking so that only genuine passengers can get the tickets. But, this makes many troubles to even genuine passengers in their cancellation.

So, Railways now came up with a solution to ease the cancellation of confirmed tickets. Passengers can cancel their tickets with this new 139 facility as there is no rushing to counters immediately or within the specific time. Moreover, the tickets that are booked online can be cancelled on the ticketing websites. Passengers who bought the tickets from counters can use 139 facility. Railway officials said that software is ready for it and the facility will be formally launched in the second week of April.

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