Namma Yatri app faces rising ride cancellations
In the bustling city of Bengaluru, commuters seeking an alternative to traditional ride-hailing giants find themselves grappling with unexpected ride cancellations on the Namma Yatri app.
Touted as a game-changer by the Auto Rickshaw Drivers’ Union, the app, launched in November 2022, promised a cancellation-free experience, drawing users eager for a reliable and cost-effective transportation option.
However, the recent surge in ride cancellations has left many riders disillusioned, challenging the app’s reputation for seamless service.
A data analyst in north Bengaluru, shared her dismay after a driver abruptly cancelled her ride upon learning the drop location.
This incident has raised concerns among users who had been drawn to Namma Yatri precisely for its advertised reliability.
Some residents echoed the sentiment, stating that while the app remains cost-effective, with fares undercutting competitors by ₹10-20, the increasing trend of cancellations is a cause for concern.
Many users, introduced to Namma Yatri by auto drivers themselves, now question the app’s ability to deliver on its commitment to a hassle-free experience.
Namma Yatri is an open-source app developed in collaboration with Juspay Technologies and Beckn Foundation.
It initially garnered praise for its success, facilitating approximately 80,000 trips daily and generating ₹90 crore in earnings for auto drivers.
Despite its achievements, the recent spate of cancellations has cast a shadow on the app’s reputation.
Addressing the issue, the General Secretary of the Auto Rickshaw Drivers’ Union acknowledged the problem of cancellations and attributed it to a lack of understanding among some drivers.
He emphasized the union’s commitment to addressing the issue and continuing their efforts to educate drivers on customer service etiquette.
Rudramurthy assured users that MetroMitra, a forthcoming service by the union, would eliminate cancellations.
MetroMitra, a WhatsApp-based chatbot and application designed to enhance last-mile connectivity, is set to deploy only professional drivers adhering to a strict code of conduct.
As Namma Yatri grapples with user dissatisfaction, the Auto Rickshaw Drivers’ Union remains resolute in its commitment to rectifying the issue. In addition, it also ensures a reliable, cancellation-free experience for commuters in the future.
Image Credit: Anasskoko, CC BY-SA 4.0, via Wikimedia Commons
You may also like
Image Reference: https://commons.wikimedia.org/wiki/File:Danbatta_flyover,_Kano_State_26.jpg
Recent Posts
- Chittam reviving Indian culture through playful learningChittam makes learning enjoyable while helping children stay rooted in their heritage.
- Flipkart Axis Bank credit card’s lounge access endsThe Flipkart Axis Bank Credit Card continues to offer valuable lifestyle benefits.
- Coco-bot: Smart climber set to revolutionise coconut harvestingA team of four innovators from Kozhikode has developed Coco-bot, an AI-powered coconut harvesting robot.
- Chittam reviving Indian culture through playful learning
What’s new at WeRIndia.com
News from 700+ sources
-
VA Tech Wabag Aiming For 1315% Ebitda In Medium Term: CFO
-
RVNL Aims To Generate Rs 22,000-Crore Revenue In FY26
-
Keshav lashes out at Jagan for his remarks on NDA govt.
-
Horoscope today, May 23, 2025: Check your astrological predictions here
-
No deadline to apply for ration cards, says Civil Supplies Minister Nadendla Manohar
-
Three held for illegal confinement, death of tribal boy
-
WeRIndia – A News Aggregator
Visit werindia.com for all types of National | Business | World | Politics | Entertainment | Health related news and much more..
Leave a Reply