IRCTC’s new food policies and App - Fusion - WeRIndia

The Indian Railways Catering and Tourism Corporation (IRCTC) has announced that it is completely changing its food policy.

They will soon be launching their own food app, “Menu on Rail”. In turn, they have severed their links with 11 food vendors.

These food vendors include Khana Online, RailRasoi, RailYatri, and KhanaGadi. The IRCTC has warned against ordering food from these vendors.

They even said that ordering through them is at one’s own risk. In this announcement, they declared that these vendors are unauthorized to deliver food in trains. The announcement said that the IRCTC does not take responsibility for any food’s inferior quality or any undelivered food.

Now, the IRCTC will be taking food delivery into its own hands with its new app, “Menu on Rail”. “Menu on Rail” will allow customers to order their choice of food online. The food ordered through “Menu on Rail” will only be available on four categories of trains.

The food will also vary across these four train categories. The first train category is the Mail, Express, and Humsafar trains. The second train category is the Rajdhani Express, Shatabdi Express, and Duronto Express trains.

The third train category is the Gatimaan Express train. The fourth train category is the Tejas Express train.

There are several ways in which passengers will be able to book their food through “Menu on Rail”. Passengers can book their food online through the IRCTC’s e-catering website. This can be done by any passenger with a valid reservation ticket. Passengers can also book their food through the “Food on Track” app.

This application can be downloaded on both iOS phones and Android phones. Food can also be booked by calling the number 1323.

A call center executive will make the food booking. Both confirmed and waitlisted passengers can book their food through this phone number.

Lastly, both confirmed and waitlisted passengers can book their food through Short Message Service (SMS). A passenger can type MEAL and send it to the number 139. After the message is sent, a call center executive will contact the passenger and take his or her order. The passenger will receive confirmation of the booking through both email and SMS.

Image Reference: Clipper28, The Times of India