IRCTC’s proposed changes in New Year

January 9, 2019 Incredible India Valli Sarvani No comments

Indian Railways is rolling out several facilities in 2019 for their passengers.

In a meeting, the Union Railway Minister Piyush Goyal has given directions for the roadmap of forthcoming January-March 2019 quarter.

Here are some proposed changes of IRCTC in the New Year:

IRCTC is planning to monitor strictly on the ‘no tips’ policy to service providers from this year.

As Indian Railways is receiving numerous complaints on the quality of food, the national transporter is employing various ways to handle this situation. One of the methods is the livestreaming of its kitchen which enables the passengers to see the hygienic conditions of the place where the food is being prepared. Thus, the Railways wants to regain the trust of its passengers with transparency.

Now the passengers of IRCTC can get a free meal if the service providers do not issue a bill. In other words, the service providers have to provide a bill for the food products they sell which helps control overcharging of food products.

IRCTC is going to establish the Green Field Base kitchens at nine locations. ₹15 crore has been allocated for setting up these kitchens. These locations are Hazrat Nizamuddin (Delhi), Egmore (Chennai), Secunderabad, Vijayawada, Kanpur, Howrah, Patna, Ahmedabad and Ratnagiri.

In order to redress the grievances of passengers and improve the customer service, a single helpline will be allotted for all non-security complaints.

All trains that have a catering facility on board will have rate list showing prices of menu including GST on a tin plaque by March. It also has the information of ‘No tips please, if no bill, your meal is free’ so that passengers can be alerted from being cheated. Point of Sale machines and bill generating machines will also be distributed in all trains to the catering staff and TTEs by the end of March.

The Wi-Fi connectivity will be extended to as many as 2000 stations. Currently, Wi-Fi is available at 723 stations.

Image Credit:- “ASTHA SPECIAL (IRCTC)” by Abhinav Phangcho Choudhury is licensed under CC BY 2.0.