SBI launches chatbot to help banking
Banking interactions can often be cumbersome ordeals, and poor communication between banks and customers is all too common.
However, the State Bank of India (or SBI) has become aware of this issue, and has decided to use technology to help bridge the gap between themselves and their customers.
Payjo, an artificial intelligence banking platform, has just announced its launch of an AI-powered chat assistant for the SBI, known as the SBI Intelligent Assistant (or SIA). The SIA will aid the SBI in addressing customer enquiries, and it will be able to help customers with their everyday banking tasks.
Therefore, it takes the role of a bank representative, except that it will be available for everyone at all times.
The founder and CEO of Payjo, Srinivas Njay, said that the SIA will be a revolution in the banking industry, since it will completely change how banks and their customers interact with each other.
The SIA will allow any customer to perform banking tasks at any time, since it can handle almost 10,000 enquiries per second, or 864 million enquiries per day.
This amounts to almost 25% of the queries that Google processes each day. Therefore, this will vastly improve the convenience of bank interactions for both customers and banks.
The SIA will allow the SBI to reduce its operational expenditure over time, since the chatbot will be able to provide more interactions with customers than bank representatives. It can currently address any customer enquiry on banking products and services.
The SIA is trained with a large store of knowledge, and it can also answer frequently asked questions.
The chief technology officer of the SBI, Shiv Kumar Bhasin, said that the SBI is looking forward to helping simplify customers’ experiences with the SIA.
This efficient chatbot will make banking interactions much smoother and more convenient for everyone.
Image Credit: Agastya Chandrakant / CC BY-SA 4.0, via Wikimedia Commons
You may also like
Image Reference: https://commons.wikimedia.org/wiki/File:Rush_in_front_of_SBI_bank.jpg
Recent Posts
- Tega Collective: Weaving sustainability with culture and craftTega Collective’s business model reflects fairness and transparency.
- UPI QR code withdrawals: Cash access without cards or biometricsCurrently, UPI-based cash withdrawal is available only through select ATMs and a few retail outlets.
- Tong Its Go to GameZone’s Tongits: A Smooth TransitionIn the digital age, traditional games are not being forgotten; they are being reimagined. One such game is Tongits, a Filipino favorite that has successfully crossed from living rooms to…
- Tega Collective: Weaving sustainability with culture and craft
What’s new at WeRIndia.com
News from 700+ sources
-
Railway expansion in J&K must be inclusive
-
PM Modi to open expanded facilities at Tripura Sundari Temple
-
CBI chargesheets Anil Ambani, Rana Kapoor in Rs 2.8k crore corruption case
-
Alaska issued tsunami advisory after 7.8 magnitude Russian earthquake as California and Hawaii monitor threat
-
BJP neta’s son fakes ‘death’ to dodge Rs 1.4 crore loan, held
-
Ready to download iOS 26? See if your iPhone is eligible for the free update first
-
WeRIndia – A News Aggregator
Visit werindia.com for all types of National | Business | World | Politics | Entertainment | Health related news and much more..
Leave a Reply