How to become a Call Centre Advisor | Fusion - WeRIndia

First impressions are incredibly important. The moment you pick up the phone and begin communicating with a customer or client, you are being judged.

Depending on the nature of their call, whether it’s a customer complaint, inquiry or transaction request, the way you immediately address, respond and converse with them will not only inform how the conversation develops, but their overall impression of you and the company you represent.

As a Call Centre Advisor (also known as a Call Centre Operator) you will be working in the customer service industry, handling customer enquiries usually via telephone and email.

You will usually be working within a team, and will be contacting a diverse range of people across many different locations.

Depending on the sector in which you work, typical duties may include:

• Dealing with customer orders, credit and debit card payments, enquiries and complaints
• Advising about products and services, telesales and market research
• Supporting customers with technical issues
• Providing advice to callers such as legal information or help with careers.
• Answering any other queries or concerns the customer may have

To be successful you must have excellent customer service skills, as most of your work will involve interacting with the customer. You will also need to be competent with the various tools you’ll be using when caring for the customer, such as email and telephone.

Patience will also be a virtue in this position, especially for those working within customer service or technical support.

Other skills may include:

• • A clear and friendly voice, and professional telephone manner
  • Excellent teamworking skills
  • The ability to work quickly and under pressure
  • A positive attitude
  • Self-motivation, and the ability to work unsupervised

Get qualified

Although you don’t necessarily need a degree to become a customer advisor, some employers will want to see at least GCSEs on your CV, with English and Maths particularly favourable for this role, as well as NVQs in Customer Service. Employers usually look for a personable individual with confidence and good telephone manner, and there are plenty of options available if you feel you need to brush up your customer service skills.

Because so many industries need customer advisors, there’s loads of career opportunities available to you, and if you get bored with one sector, you can always try your hand at another.

Image By Gerd Altmann on Pixabay (Free for commercial use)

Image Reference: https://pixabay.com/it/photos/call-center-auricolare-servizio-2506135/