Capillary Technologies – An Intelligent Customer Engagement Management Solutions | Fusion - WeRIndia

Capillary Technologies is an intelligent customer engagement management solutions. It is a combined marketing platform and provides multi-channel solutions to retailers, and analytics to customers. It delivers flexible models from their cloud-based SaaS to managed services.

The Customer Engagement Management (CEM) comprises of a cloud-based platform with real-time Customer Relationship Management (CRM) and a marketing data warehouse. This platform helps retailers to increase their prevailing customer data by various programs from multiple channels.

The services of Capillary Technologies include Customer Intelligence, Campaign Management and Lifecycle Marketing. It also offers online personalized recommendations and social campaigns to monetize the fan base. The mobile services help engage customers via SMS through mobile phones and tablets.